“There is no formula. #CX is not one size fits all.” On episode 6 of Experience TV, we'll dig into #CX research from Jeanne Bliss, CCXP on cross-generational customer preferences, behaviors, and expectations. We’ll unpack: >> Why 82% of consumers are disappointed by brands >> What many buyers are skeptical of >> How brands are using personalization, unique experiences, and convenience to create advocacy and growth. “Never before have consumer journeys and expectations been so diverse.” - Jeanne Bliss Hosted by Katie Martell in partnership with Oracle Customer Experience …see more