Zoom’s focus on “Happiness”, first that of its customers and then that of its employees, was one of the key contributors to its success. Sounds familiar? It reminded me of Zappos culture of “Happiness” and best customer service. We know those things work. Why it’s so much easier for some companies to make “happiness” a centralized part of their being and others totally miss making happiness (of customers and then employees) #1 priority. #customersatisfaction #customerhappiness #customerobsessed #zoomipo …see more