I met Jaqi (Jacqueline) Saleem a decade ago here in Boston. Now, she's growing one of the most talented digital customer experience agencies, Qualified Digital. The truth is, she started the agency by accident. Read her story, and 3 uncommon principles that guide her and the team every day. My favorite: "We hire human beings first – people who are comfortable making mistakes and who treat each other well. People who are willing to work on a team that helps one another. People who, yes, are exceptional practitioners but first and foremost are honest, kind, resilient human beings. Digital is what we do, but human beings are who we are at our core and who we serve with the experiences we create." …see more