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Katie Martell
"To pay attention, this is our endless and proper work." Mary Oliver
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I created 3 takeaways for my sister (who works in sales at a biotech company) from yesterday's FlipMyFunnel event in Boston:
1. Forrester forecasts that 1M US B2B salespeople will lose their jobs to self-service eCommerce by the year 2020.
Note: This became a topic of debate on Twitter, so to be clear, Forrester is saying those most likely to lose their jobs are those who currently take orders for commodity products.
Source: Marketo's Jill Rowley
Where appropriate, invest in an Amazon-like experience for buyers via website, and focus role of salespeople to be expert value-drivers (questions/recommendations).
2. When reaching out to accounts we must focus on a key business challenge or opportunity. Within that messaging our outreach should:
- Educate them on the space - Be contextual to their business
- Prescribe a plan of action
- Be clear about the process - and the outcome Source: TOPO's Craig Rosenberg
3. The role of brand is key- customers don't get sold to anymore, they buy, in a sea of competition and noise.
Source: Drift's Dave Gerhardt
Takeaway for B2B firms: Invest in brand activation to differentiate, using customer stories and peer perspective. I'll share more in a writeup this weekend via my newsletter, sign up here: https://lnkd.in/ePA767x
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