More and more brands are using #socialmedia to provide customer service - by the end of the year, up to 90% of brands will be doing it. Social media makes it easy to connect with your customers and give them the #customerservice they deserve. But doing customer service over social media is also very public, and the way you do it can have a huge impact on your brand. 72% of customers will tell 6 or more people about their #customerexperience , which means you can't afford to make these kinds of mistakes. …see more