Ok, so I went in to my doctor’s office for a check-up and was greeted with a ‘pop quiz’ of sorts—but of a good type... The Care Team/Management wanted to know how my experience was with the ease of making the visit and experience of care. Kudos to this Healthcare System (Kaiser Northern California) for doing ‘spot’ quality and service checks and not just relying on those over-engineered National patient Experience surveys. …see more