Let’s start 2021 being provocative instead of safe with wishy-washy predictions. Let’s drop the prefixes from commerce. Then get our heads wrapped around the fact that consumers and businesses have redefined what it means to be “convenient” and recognize that innovation in the connected economy is at a pivotal fork in the road, as players confront the changes that will add momentum to the digital-first economy and some of the issues that could hold it back. …see more