Sam's Club knew it needed good online capabilities even before the COVID-19 crisis, but the pandemic radically sped up the company’s efforts, according to Lance de la Rosa , the chain’s chief operating officer and executive vice president. De la Rosa tells me that the outbreak has also prompted Sam’s Club to increase highly visible in-store cleaning and employee mask use, as well as to roll out curbside pickup at all stores beginning next week. Here’s how. …see more