Fitbit just lost one of their most enthusiastic customers: me. How did they manage to do so? Read my story: * I was among the first to order the new Fitbit Sense in August. * They couldn’t find my order for 2 months then confirmed to have lost it. * I spent ~4 hours with customer support. * They offered me free shipping if I placed the order again but it would cost around 30% more. * Even though it’s unfair, they don’t seem to care or will do anything. It’s simply the worst experience I’ve had since Google acquired them and I won’t buy any more products from them. Why is this especially sad? * I used to be a true brand ambassador: * I’ve had about 10 Fitbit trackers from the very beginning (since 2009) * I always highlighted that it was the first device to include a smart sleep alarm, the Holy Grail of health tracking * I continuously spread the word and many bought Fitbit products because of that My suggestions for improvement: Fix your customer service 🙏🏻 Getting a tracker is a matter of trust and without proper customer service, there can be none. Can you suggest another health tracker I could try? I need a smart sleep alarm, good battery time and standard health tracking features such as fitness and heart rate. Your suggestions are much appreciated! …see more