In my latest LinkedIn column, I cover the evolution of Insurance from being a grudge purchase to becoming disruptive insurance businesses that seek to become the center of the customers universe. My point of view covers some ideas for driving relevance amidst the growing competitiveness landscape and changing needs of customers #nextgeninsurance #informationforgood #solvingproblemsthatmatter #customerfirst #cx #ux #bigdata #digitalfirst Robin Wagner Nikki Peel Peter Lynch …see more