In my latest LinkedIn column, I cover the evolution of Insurance from being a grudge purpose to disruptive insurance businesses and their business models that seek to become the center of the customers universe. My point of view covers some ideas for driving relevance amidst the growing competitiveness landscape and changing needs of customers #nextgeninsurance #informationforgood #solvingproblemsthatmatter #customerfirst #cx #ux #bigdata #digitalfirst …see more