In this episode of Reimagine Marketing, Wilson Raj, Global Director of Customer Intelligence for SAS , and I discuss the impact of disruptions on consumer behaviour and CX trends. The podcast covers: ✔ Why this topic important, and why we’re having this particular conversation right now. ✔ What we’re seeing across other industries, what trends are rising, what issues CX leaders typically face and the role of technology and data. ✔ How we’ve seen marketers address these challenges and how others have overcome these hurdles. ✔ What listeners can do right now and what’s coming next. #SASVisionary #ConsumerBehaviour #Disruptions #Business #COVID19 …see more