UPDATE: CONGRATS LinkedIn community--you've done it! Delta Air Lines CEO Ed Bastian responded, and has directed company leadership to reach out to Beverly directly (see below). Thank you all--by taking a minute out of your day to do something kind for a stranger, you've collectively brought attention to an important topic. Remember that even well-designed systems and processes can always be improved. And kudos again to Delta and its leadership team for practicing what they preach: Keeping the human element to the way they run their business. (Planning to dedicate a future column to document this great experience, and to tell the story behind the story.) …see more