While trust may take years to cultivate, it can be destroyed in an instant. One lie can negate years of truth-telling; a single harsh criticism can change a relationship forever. Of course, mistakes will be made. So, when others fall, help them up. If you keep your own failings in mind, you’ll find it easier to encourage and build up rather than dishearten and tear down. By choosing to focus on the positive, skillfully sharing your own experience, or simply reminding the person that everyone has a bad day, you’ll not only make the best of a bad situation—you’ll win others’ trust, and you’ll inspire them to be the best version of themselves. Usually, they’ll be more than willing to return the favor. —Excerpted from my new book: "EQ Applied: The Real-World Guide to Emotional Intelligence." https://amzn.to/2sxFLho #EmotionalIntelligence #leadership #management #PersonalDevelopment #BestAdvice #BusinessIntelligence #careers #culture #EQApplied #MakeEmotionsWorkForYouNotAgainstYou …see more