Building trust requires communication that’s both effective AND consistent. Consistent communication allows you to stay in touch with others' reality. You send the message that what’s important to them is important to you. For example, one series of recent studies led research organization Gallup to conclude that the most effective managers use a combination of face-to-face, phone, and electronic communication to reach employees, and they return calls or messages within 24 hours. Additionally, Gallup found that most employees value communication from their managers about “what happens in their lives outside of work.” All of this contributes to the feeling that the manager or team lead is invested in the employee as a real person. Read more about how to build trust in my new book, "EQ Applied: The Real-World Guide to Emotional Intelligence": https://amzn.to/2sxFLho #EmotionalIntelligence #leadership #management #PersonalDevelopment #BestAdvice #business #careers #BusinessIntelligence #EQ #EQApplied #MakeEmotionsWorkForYouNotAgainstYou …see more