Chris Voss may be the best negotiator in the world. During two decades in the FBI, Voss worked on more than 150 international hostage cases. Eventually, he was chosen among thousands of agents to serve as the FBI's lead international kidnapping negotiator--a position he held for four years. I recently had the chance to interview Voss in connection with my new book, EQ Applied: The Real-World Guide to Emotional Intelligence--and I was fascinated at what he had to say. #EQ #leadership #management #negotiation #EmotionalIntelligence #EQApplied #MakeEmotionsWorkForYouNotAgainstYou …see more