Are you (or your biz) jumping on the AI bandwagon? Here's a MAJOR statistic you may be taking for granted: 82% of U.S. (and 74% of non-U.S.) consumers indicated that they want to interact with a real person more than they do today. If more companies are getting away from human interaction, and consumers want more of it, who do you think is going to have the advantage? That’s right, the businesses who provide a human touch to the customer experience. #sponsored PwC #FutureofCX …see more