I saw someone tweet out “People don’t want a relationship with brands.” But that’s looking at the concept from the wrong angle. Yes, if you ask a consumer if they want a relationship with a brand you’re likely to get a strange look and a swift, “no.” But that still doesn’t negate the fact that, when done properly, consumers do build connections with brands. The way this connection is established is by the company knowing and consistently applying its brand positioning to everything they do. For example, at Netflix, our brand promise (in the content aggregation phase) was “Movie enjoyment made easy.” Notice how it doesn’t say ‘movie renting made ease?’ That’s because we wanted people to connect us with the end-benefit, not the transaction. You’ll also notice the end-benefit has an emotional component to it - enjoyment. This guided everything we did. And by applying it consistently, it helped create a tremendous connection between our members and the company. #brand #brandpositioning #brands #brandpromise
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