#EQToolbox , Tool No. 3: Mute. If an interaction with another person turns emotional, and leaving the situation is not an option, you may need to hit the mute button. In other words, stop speaking. This method is useful because at such a moment in time, sharing your point of view isn’t going to help the situation; in contrast, it usually makes matters worse. By hitting the mute button, you allow the other person to express their feelings without interruption. Of course, it takes great self-control to do this. How do you manage your own emotions in those moments? Try this: Take a deep breath and remind yourself that both your mood and that of your communication partner are temporary. Remember that much of what they say at this point may be extreme or exaggerated; resist the urge to respond in kind. In many cases, once the person has let everything out they’ll calm down. Check out more from the #EQToolbox , or read chapter 2 of my new book, "EQ Applied: The Real-World Guide to Emotional Intelligence": https://amzn #EmotionalIntelligence #leadership #management #BestAdvice #careers #BusinessIntelligence #communication #relationships #PersonalDevelopment #EQApplied #MakeEmotionsWorkForYouNotAgainstYou
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