A mea culpa/piece of advice because it's important to rememberĀ reactions are just as important as actions.Ā A few weeks ago, I had a run-in in a Facebook Group I belonged to that is an extension of a newsletter that I subscribe to (and have from its beginning - I'm an avid reader and advocate). An admin in the group made a slightly snide comment about something I shared. My reaction? I deleted the share, left the group, and wrote a thinly veiled, yet nasty ābusiness lessonā piece on Medium about the encounter. To be clear, the comment by the admin shouldnāt have happened and he has since apologized. But what I did in the wake of that shouldnāt have happened either. At Netflix , if you had an issue with someone and complained to your boss about them, the immediate question was, āWhat did they say when you spoke to them about it?ā This was a not-so-subtle way to say ādeal with your situation properly, like an adult.ā In hindsight, I realize that I failed to live up to that goal. What I should have done was reach out, told him how his comments came across and given him a chance to react. Instead I ātook my toys and went home.ā Not a good look. So, donāt react immediately. Think, then address the situation at the right level. Youāll be glad you did. #lessonsĀ #communicationĀ #eq
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